Refund policy

Last updated: August 10, 2026

Due to the nature of perishable health products, Cellular Health and Wellness, LLC cannot accept returns of opened or used items for a refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] or +1 504-914-7765 with your order number and photos of the issue. We will replace the item or refund the purchase price (including original shipping when we are at fault), as appropriate.

How Refunds Are Issued

Approved refunds are issued to the original payment method. Processing time depends on your bank or card issuer after we submit the refund in Shopify.

Cancellations

If you need to cancel a retail order, email [email protected] or call +1 504-914-7765 as soon as possible. We may not be able to cancel once the order is packed or handed to the carrier.

Questions

For refund questions, email [email protected] or call +1 504-914-7765.